Refund Policy.
30-day money-back guarantee
We want you to be happy with your purchase. If a product does not work for you, you can request a refund within 30 days of purchase — no complicated conditions.
What this covers
Our Products are sold through two external marketplaces, Superhive Market and Gumroad, and both of them operate a 30-day refund window. There is no direct checkout on this website, so whichever of the two you bought from is the one that handles the refund, under its own policy.
How to request a refund
You can request it directly from the marketplace you bought on, using the link on your receipt or your account there. You can also email support@contrast3d.com with your order number (or the email used at checkout) and the product name, and we will deal with it from our side. We aim to handle eligible requests within a few business days.
On Superhive, if we were to decline a request, you can escalate it to Superhive’s own support, whose decision on the refund is final.
How refunds are processed
The refund is issued by the marketplace to your original payment method, in the original currency. Processing times after approval depend on your bank or payment provider (typically a few business days). Any taxes (VAT) collected are refunded together with the price, since the marketplace collects and remits them as Merchant of Record.
Faulty or misdescribed products
If a product is faulty, broken or materially not as described, contact us and we will fix it or refund it. This is in addition to, and does not limit, your statutory consumer rights under Spanish and EU law (legal guarantee of conformity for digital content).
Digital goods & your right of withdrawal (EU)
Our products are digital goods supplied electronically. Under EU consumer law, when you begin the download/access of a digital product you acknowledge immediate supply and that the statutory 14-day right of withdrawal may no longer apply. Regardless of this, we voluntarily offer the 30-day money-back guarantee above, which is more generous than the statutory minimum.
Chargebacks
If you have an issue, please contact us first — we can usually resolve it faster than a bank dispute. Filing a chargeback without contacting us may lead to the related license being revoked.
Fair use
Refunds are intended for genuine cases. We may decline requests that show signs of abuse — for example, repeatedly buying and refunding the same product, or evidence that the product was downloaded and redistributed.
Contact
Questions about refunds: support@contrast3d.com · phone +34 607 37 42 79.